Remote Customer service Jobs · Microsoft Office

• Works closely with sales teams and customers to manage orders and provide proactive customer service.
• Handles purchase orders, coordinates with plants and logistics, and ensures compliance with Sox standards.
• Supports restoration efforts during storms/emergencies, occasionally working nights, weekends, and holidays.

Koppers is an integrated global provider of treated wood products, wood treatment chemicals and carbon compounds. With more than 1,800 employees, it serves customers worldwide and promotes a Zero Harm culture focused on safety and environmental stewardship.

• Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
• Accurately document interactions and collaborate with departments to ensure positive experiences.
• Exceed satisfaction goals with strong communication and problem-solving skills.

InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.

• Provide technical guidance and remote diagnostic evaluations for MI-SPECT equipment, identify problems and action plans, and mentor junior team members.
• Drive individual KPIs and Onsite to Online strategy, work rotating shifts, and travel 10% for customer meetings and technical repair.
• Must be bilingual in English and Spanish, with 10 years of technical proficiency in Siemens MI SPECT repair and knowledge of DICOM, networking, and Microsoft products.

Siemens Healthineers is a medical technology company that pushes boundaries to create better outcomes and experiences for patients worldwide. With over 72,000 employees across more than 70 countries, they foster a culture of inclusivity and innovation.

• Monitor team members' calls, emails, and other contacts to ensure adherence to quality and productivity standards.
• Coach and develop agents to improve performance, resolve grievances, and prepare them for future leadership roles.
• Coordinate with shift managers, HR, and workforce teams to manage schedules, attendance, and escalations.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company has more than 25,000 employees across 5 countries.

• Provide timely and accurate reservation services for guests across multiple luxury properties.
• Drive sales conversions and ensure exceptional guest experiences at every touchpoint.
• Respond to guest inquiries within 24 hours via phone and email.

Aspen Hospitality develops and operates luxury hotels, private clubs, and residential properties under The Nell and Limelight brands. With a growing portfolio across the US, they emphasize a culture of inclusion, equity, and diversity.

• Process and balance incoming contracts and payments in the administrative system with attention to detail.
• Assist customers and dealers with cancellations, contract inquiries, and portal navigation.
• Collaborate with teams to ensure accurate contract corrections, claims, and year-end audits.

Protective helps protect customers against life's uncertainties, providing insurance and peace of mind. They are a large company with a focus on employee wellbeing, offering comprehensive benefits and emphasizing a diverse and inclusive workforce.

• Perform day-to-day customer service activities for hospital revenue operations, handling billing inquiries and payment plans.
• Provide detailed documentation and reports on customer complaints and interactions.
• Maintain knowledge of federal, state, and local regulations and Trinity Health's compliance program.

Trinity Health is a not-for-profit, faith-based health care system. We have 121,000 colleagues and 36,500 physicians and clinicians across 27 states.

• Deliver exceptional customer service by identifying banking needs and providing accurate guidance on EQ Bank's products.
• Handle large volumes of inbound calls and chats while meeting service standards and resolution SLAs.
• Own the digital onboarding experience, resolve issues, and escalate complaints to ensure a seamless customer journey.

EQ Bank is a challenger bank serving nearly 4 million Canadians with a wide variety of financial services. We've been challenging traditional banking since 1970 with a culture of curiosity, agility, and empowerment.

• Build and implement a scalable engagement strategy to foster user adoption for a portfolio of clients.
• Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations.
• Build trusted relationships with client administrators and monitor adoption metrics to identify risks.

PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes through student and alumni lifecycle engagement. With over 16 years of industry leadership and a dedicated team of over 100 professionals, they offer innovative software solutions to scale and optimize programs.

• Lead, coach, and develop a team of six Business Account Coordinators to ensure exceptional B2B customer support.
• Serve as an escalation point for complex customer issues and drive process improvements for service excellence.
• Partner with cross-functional teams including Customer Experience, Finance, and Retail Operations to achieve business goals.

Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.