As a Customer Service Rep II, you will process death claims, payout and modify future payments by responding to annuitant inquiries via mail, fax, or telephone, requiring direct interaction and follow-up on missing information. This role offers an opportunity for career growth in a financial industry providing financial security, where you'll handle customer service requests and prioritize tasks efficiently.
The Customer Service Representative plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts, ensuring shipments are tracked, documented, and delivered according to service expectations. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures timely pickups and deliveries.
As the Seasonal Jenni Kayne Customer Service Representative, you'll communicate effectively with customers through Gladly across all channels to determine their needs, handle inquiries regarding orders, and maximize sales through clienteling and styling consultations. You will be working weekends and holidays.
This position involves handling inbound customer inquiries, reaching out to providers and members, and offering program support for contract members. It also includes providing technical and administrative support for various contracts, including internal applications and tools. The role requires ensuring high customer satisfaction through effective communication and problem-solving.
As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage one or more specific regions and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.
Product Specialists deliver world-class client support and respond to technical and non-technical customer queries. You will be assigned to triage support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.
Using excellent communication and multitasking skills, you will respond timely to customer inquiries and process requests. You will research customer issues, identify customer needs, and provide workable solutions, including scheduling appointments and assisting with insurance questions.
The Candidate Care Agent delivers customer service, enhancing client candidate interactions with immediate availability, single call resolution, and unprecedented responsiveness. They provide seamless customer support through various channels, screen candidates, and update statuses in recruitment systems.
As a Manager, Customer Success you are the day-to-day client partner and analyst coach, ensuring deliverables address key business questions and result in strong client satisfaction. You confidently manage data, and you care about finding answers for your clients. You'll constantly seek to learn new things and lean into new capabilities.
Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. Research, assist, resolve, and deescalate inquiries pertaining to loyalty reward accounts, while updating participant information in propriety systems.