Remote Customer service Jobs • Microsoft Office

Works under moderate supervision to answer general questions regarding company products and services. Requires detailed knowledge of the company's products and services. Answers initial customer calls and answers general questions. May require deviation from standard screens, scripts and procedures. Directs callers to appropriate resources and personnel. Determines appropriate solutions and responses. Gathers information from internal resources to answer customers questions. Documents customer concerns and escalates concerns to appropriate channels in a timely manner. Demonstrates strong customer service, communication and problem solving skills.

The Case Support Specialist coordinates individual life insurance and annuity applications or claim files, ensuring they are ready for a decision. This involves gathering documents and signatures from medical facilities, vendors, funeral homes, agents, new business professionals, underwriters, applicants, or beneficiaries. The role requires strong communication and problem-solving skills.

The Help Desk Agent position provides customer service solutions within service level agreements using the company and project quality and quantity standards. This includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. The agent receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. They operate within established guidelines and procedures to independently deliver a full range of services to the customer.

Responsibilities include reviewing automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, ensuring proper repair and maintenance services are performed according to manufacturers' recommendations, and negotiating changes to order pricing.

You'll join our Fitness & Wellbeing vertical, offering market-leading software products to gyms, health clubs, leisure, and parks & recreation centers, helping to secure the long-term success of our clients. Leading on technical investigation work and providing support throughout the entire customer life cycle, you'll build strong, long-lasting relationships and become a trusted advisor. Operate as the customer's trusted advisor, cultivate relationships, and provide a consistent and frictionless experience.

This role involves addressing member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment via phone and written communication. Responsibilities include issue analysis and resolution, documentation of outcomes, maintenance of precise records in internal systems, and ensuring timely follow-up. The position supports positive member and provider relations and contributes to contact center documentation.

Elevate Customer Experiences as an Insurance Broker! As a licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.

As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. You will confidently support callers via phone and email, empathize, evaluate caller issues and decide on appropriate next steps.

As a Seasonal Bilingual Benefits Customer Service Representative, you will help French and English client members through the enrollment process, and when making updates to their health care and/or pension plans. You will be providing superior customer service in a work from home environment (following training). During the busy season you may work overtime upon request. High performers may be offered a full-time opportunity.

The Customer Service Representative assists customers with purchases, pre/post-sale questions, basic installations, and problem resolutions. Responsibilities include receiving emails and phone calls, delegating daily work, assisting with escalated customer needs, and communicating with Customer Care leadership. The Representative focuses on following guidelines and ensuring James Martin Vanities customers are afforded the best possible service.